Return Policy

Our goal is your total satisfaction!
We offer a 14 day refund/exchange/credit on all in-stock on-line purchases. All returned items must be original packaging and must include manuals, accessories and warranty cards where applicable. Returns may be subject to a 20% re-stocking fee. Customer must provide a copy of original invoice. There are no returns on special orders, discontinued or clearance items, drumsticks and drumheads. Refunds,exchanges or credits are made for product value only, excluding shipping and handling charges. If you received free shipping, the value of uncharged shipping cost will be deducted from your return.
To request a return, contact our customer service @ 1-800-305-7685 or by email to sales@souldrums.com to obtain a return authorization.